Terms & Conditions
Shopping with Shopenzaa
Shopenzaa offers home, kitchen, beauty and everyday-use products through this website. Please review the product details, price and these terms before placing an order.
Orders and payment
Product prices are shown in Pakistani rupees (PKR). Cash on Delivery is available at checkout. Please provide an accurate delivery address and a working phone number so that your order can be confirmed and delivered. Product availability and the final order total are shown at checkout.
Delivery
We currently deliver within Pakistan. Free shipping is currently offered at checkout. For processing, delivery estimates and assistance with a delayed parcel, please see our Shipping Policy.
Returns and damaged items
Please contact us within 7 days of delivery to request an eligible return. Report a damaged, defective or incorrect item within 48 hours of receiving it, with your order details and clear photographs. Eligibility, return instructions and refund processing are explained in our Refund and Returns Policy.
Your information
We use the information you provide to process your order and offer customer support. Please see our Privacy Policy for further details.
Customer support
For order questions, use our Contact Us page or call/WhatsApp +92 304 2746746. You can also submit an issue through our Customer Complaint page.



